TMDA Troubleshooting

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Author
Jason R. Mastaler
© 2001-2002
|  | ### TMDA Troubleshooting ``TMDA is a spam reduction system; its use requires occasional intervention of common sense.'' -- Drew Raines If you encounter problems with running TMDA, please exhaust the following checklist first before reporting them or asking for assistance on the appropriate TMDA mailing list. Please don't ask for free advice about TMDA if you haven't done this. Third-party commercial support is available for people who don't have time to read and follow instructions. Make sure you have read the documentation, particularly those documents referenced under the Configuration section. Upgrade to the latest release if you aren't running it already and see if the problem disappears, which is likely given the rate at which TMDA is being developed. Unless you are installing TMDA for the first time, make sure you are caught up with the UPGRADE file which comes with the distribution. Read the FAQ to make sure your question has not already been answered. For delivery problems, check your LOGFILE_DEBUG file for errors, or if that isn't defined, look in ~/TMDA_DELIVERY_FAILURE. For delivery problems/questions, also make sure LOGFILE_INCOMING is defined. Include the relevant snippets from this logfile when posting your question to the mailing lists. Consider browsing and/or searching the mailing list archive for similar questions which have been asked in the past. If after all of this your problem is still not resolved, you should inquire on one of the mailing lists instead of contacting me directly. Make sure to include all the information mentioned in "Reporting Bugs" even if you aren't reporting a bug. tmda-users is the preferred forum for general discussion and user-support. Questions regarding installation, configuration and use should be sent here. tmda-workers is where the TMDA developers hang out. Discussion of technical details and development takes place here, and this is also where bug reports and new feature requests should be sent.